Terms of Service

Important: These Terms are between you and ALL MOVE LIMITED (NZBN 9429053295255) (we, us, our). They govern your access to and use of AllMoveTeam, our moving-company operations platform at allmoveteam.com and related services (the Platform). Please read them carefully.

By creating an account, accessing, or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a company or organisation, you represent that you have authority to bind that entity. You includes that entity where applicable.

1. The Platform

AllMoveTeam provides software for moving and removalist businesses, including tools for leads, jobs, scheduling, dispatch, crew, communications, timesheets, reporting, and optional integrations (such as partner lead networks or connected email and SMS).

We may update, change, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted availability and may perform maintenance that temporarily affects access.

2. Accounts and access

• You must provide accurate registration information and keep it up to date.
• You are responsible for credentials used under your account and for activity by your authorised users.
• You must configure roles appropriately (for example restricting crew access to operational tools and not office-only areas).
• We may suspend or terminate access for breach of these Terms, security risk, or non-payment where applicable.

3. Your obligations

You must not (and must not permit others to):

• use the Platform unlawfully or in a way that infringes third-party rights;
• upload malware, attempt unauthorised access, or interfere with the Platform or other users;
• reverse engineer or scrape the Platform except where permitted by law;
• resell or sublicense the Platform except as expressly allowed in writing;
• use the Platform to send spam or harassing communications; or
• misrepresent identity or impersonate another person or organisation.

You are responsible for the accuracy of business data you enter (jobs, pricing, customer details, crew assignments) and for decisions made using the Platform.

4. Customer data and content

Customer Data means data you or your users submit to the Platform (including personal information about your staff and your customers).

• You retain ownership of Customer Data.
• You grant us a licence to host, process, back up, and display Customer Data solely to provide and improve the Platform, comply with law, and support you.
• You warrant you have the right to provide Customer Data and that doing so complies with applicable privacy and communications laws.
• You are responsible for obtaining any consents required from your customers and staff (for example before syncing email or sending SMS).

5. Integrations

Optional integrations (such as Google Gmail, SMS, email inbound, or partner marketplaces) are enabled by you. We are not responsible for third-party services, their availability, or their terms. You authorise us to access connected accounts only as needed to provide the integration features you turn on.

Disconnecting an integration stops new sync from that source but may not remove data already stored in the Platform unless you delete it.

6. Intellectual property

We own the Platform, software, branding, and documentation (Our IP). These Terms grant you a limited, non-exclusive, revocable licence to use the Platform for your internal business purposes during your subscription or trial.

You must not use our trademarks except as permitted in writing.

7. Fees and trials

Paid plans, trials, and billing terms are described at signup, in-app, or in a separate order form. Unless stated otherwise, fees are exclusive of taxes. Failure to pay may result in suspension.

8. Warranties and disclaimers

The Platform is provided as is. To the extent permitted by law, we disclaim warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or that integrations will always sync in real time.

Nothing in these Terms excludes guarantees that cannot be excluded under the Australian Consumer Law. Where our liability cannot be excluded, it is limited to the maximum extent permitted (including, at our option, resupply of the service or refund of fees paid for the relevant period).

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss (including loss of profit, revenue, data, or goodwill) arising from use of the Platform.

Our total aggregate liability for any claim relating to the Platform is limited to the greater of (a) amounts you paid us for the Platform in the twelve months before the claim, or (b) AUD $100, except where liability cannot be limited by law.

You indemnify us against claims arising from your breach of these Terms, your Customer Data, or your misuse of the Platform, except to the extent caused by our negligence or misconduct.

10. Termination

You may stop using the Platform at any time. We may terminate or suspend access with notice where reasonable, or immediately for serious breach or risk.

On termination, your licence ends. We may retain Customer Data for a period to allow export or as required by law, then delete or de-identify it in accordance with our retention practices.

11. Disputes and governing law

Before starting court proceedings, parties should notify the other in writing and attempt good-faith resolution. If unresolved, either party may pursue available remedies.

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.

12. General

• Notices to us: ALL MOVE LIMITED, support@allmoveteam.com.
• These Terms are the entire agreement regarding the Platform unless a signed order form says otherwise.
• If a provision is invalid, the remainder continues in effect.
• We may assign these Terms; you may not assign without our consent.

13. Network jobs (AllMove marketplace): payment rules

If you accept jobs offered through the AllMove network (Network Jobs), the following rules apply in addition to the rest of these Terms. You confirm them in-app before accepting your first Network Job, and again if they change.

• AllMove collects the customer payment. The customer pays AllMove for the move through the AllMove booking link. You must not issue your own invoice to the customer, and must not accept cash, bank transfer, card or any other direct payment from the customer for a Network Job.
• Your payout is the amount shown on the offer (or, for hourly jobs, the rate shown applied to the crew's actual time as recorded in the Platform). AllMove pays you through your connected Stripe Connect account. You must keep Stripe payouts set up to receive Network Jobs.
• Payout timing is set by Stripe, not by us. Card funds become available on Stripe's standard schedule for your country (currently 4 business days in New Zealand and 2 business days in Australia after the customer's payment) and are then paid to your bank. Stripe also holds a connected account's first payout for approximately 7 days from the first charge. Neither AllMove nor AllMoveTeam holds your money beyond that schedule, and neither guarantees a faster payout. See Stripe's payout speed by country, first payout delay for connected accounts and late or missing payouts.
• Extras are priced through the Platform. Additional items, access difficulties or extra time must be flagged on the job so they can be priced and billed to the customer by AllMove. Do not agree a side price with the customer.
• Do not hand the customer your own payment link or bank details in connection with a Network Job, and do not redirect the customer away from AllMove for the same move.
• Taking payment directly from a Network Job customer is a serious breach. We may withhold payouts for the affected job, suspend or end your network connection, and recover any platform fee avoided.