Guides
Quoting, dispatch, the crew's phone, getting paid. Written by a mover who still does the work, for owners with one to ten trucks. No jargon.
Guide · Quoting
The customer emailed three companies. The one that quotes first usually wins. If your quote waits until you're back at the desk tonight, you already lost most of them.
Read the guideGuide · Dispatch
The whiteboard works when you're standing in front of it. It stops working the moment a crew calls from the road asking what's next, or a customer moves their date and you're not in the office.
Read the guideGuide · Crew & customer
Every mover knows the two calls. 7am: 'What's on today?' 11am, from the customer: 'Where's the truck?' Both are the same problem. The information exists, it's just in your head or on your desk.
Read the guideGuide · Getting paid
Two things hurt a small mover's cash more than anything: the customer who cancels the night before, and the customer who takes six weeks to pay. Both are fixed at the same moment: when they say yes.
Read the guideGuide · Accounting
Plenty of movers try to run the whole business out of Xero or QuickBooks. It works for about two trucks. Then you're creating invoices by hand, the quote lives in an email, and nobody knows which job the payment was for.
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