The night-before cancellation
You held Saturday for them. Turned down another job. Then Friday at 6pm: 'Sorry, we've decided to do it ourselves.' The truck sits, the crew loses a day's pay, and there's nothing to show for it.
A deposit doesn't stop every cancellation. It stops the casual ones, which are most of them.
Take the deposit when they accept, not later
The moment a customer accepts a quote is the moment they're most willing to pay something. In AllMoveTeam the accept button and the deposit are on the same page. They say yes, they pay the deposit, the job is booked.
You set the deposit once, as a percentage of the quote. Then you never ask for it again. The page asks.
Quote link
Sarah Chen
- Sofa
- Queen bed
- Boxes
Your rules
- Sofa · 2.4 m3$180
- Queen bed · 1.6 m3$140
- Boxes · 0.8 m3$90
Bill from the job, not from memory
The move is done. Instead of typing the invoice from the quote and your notes, you raise it from the job. Same lines, same total, plus whatever changed on the day. One click, and it's sent with a pay link.
That's the difference between an invoice that goes out tonight and one that goes out 'when I get to it', which is next week.
- Job done8:40
- Invoice$1,240
- Customer taps Pay
- Your account$420$860$1,240
Customer
Sarah Chen
$1,240
PayPaid
Card payments to your own account
The pay link takes cards. The money lands in your own account under your business name, not a marketplace's. Cash and bank transfers you record against the invoice so the books stay straight.
Overdue invoices stand out on the list. Chasing takes one look, not a hunt through emails.
- Job done8:40
- Invoice$1,240
- Customer taps Pay
- Your account$420$860$1,240
Customer
Sarah Chen
$1,240
PayPaid
Your accountant gets it without you retyping
Invoices flow to Xero. No double entry, no month-end pile. On QuickBooks? Export the invoice list as CSV for now; a direct connection is on the roadmap. Tax and currency follow your country automatically.
Questions movers ask
How much deposit should a moving company take?
Most small movers take 10-25%. Enough that a casual cancellation costs them something, small enough that nobody hesitates. Set the percentage once and the quote page asks every time.
Does the money go through AllMoveTeam?
No. Card payments run through your own Stripe account in your business name. AllMoveTeam never holds your customer's money.
Can I still take cash or bank transfer?
Yes. Record them against the invoice so it shows paid and your books match.
What tax does the invoice show?
Whatever your country uses: GST, VAT or sales tax. It follows the country you set on your company, in your currency.
Same thing, your word for it